Terms of Sales

The present conditions of sale are concluded on the one hand by the company EFIMEX E.I.R.L whose head office is located at 24, ch. Isautier 97480 St-Joseph Reunion registered with the Registry of Commerce and Companies of Saint-Pierre-de-La- Meeting under number 45366141500035 hereinafter referred to as "EFIMEX E.I.R.L" and managing GemPro website (https://www.gem-pro.com) and, on the other hand, by any natural or legal person wishing to proceed a purchase via the GemPro website (https://www.gem-pro.com) hereinafter referred to as "the buyer".

Article 1: object

These terms of sale are intended to define the contractual relationship between EFIMEX E.I.R.L and the buyer and the conditions applicable to any purchase made through the GemPro website (https://www.gem-pro.com). The acquisition of a product through this site implies acceptance without reservation by the buyer of these conditions of sale which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site GemPro (https://www.gem-pro.com) is not directly related to his professional activity and is limited to a strictly use personal and on the other hand have full legal capacity, allowing him to engage under these terms and conditions of sale.

The company EFIMEX E.I.R.L keeps the possibility of modifying at any time these conditions of sale, in order to respect any new regulation or in order to improve the use of its site. Therefore, the conditions applicable will be those in effect at the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the GemPro website (https://www.gem-pro.com) of EFIMEX E.I.R.L company within the limits of available stocks. EFIMEX E.I.R.L reserves the right to modify the product assortment at any time. Each product is presented on the website as a description of its main technical characteristics (denomination, carat weight, dimensions, shape, color, clarity, treatments and origin). The photographs are as faithful as possible but do not engage the Seller.

Article 3. Prices

The prices listed on the product sheets of the Internet catalog are in Euros (€) excluding taxes (H.T). The company EFIMEX E.I.R.L reserves the right to modify its prices at any time, provided however that the price listed in the catalog on the day of the order will be the only applicable to the buyer. The prices quoted do not include the delivery costs, invoiced in addition to the price of the products bought.

Article 4. Purchases and payment methods

Before any order, the buyer must create an account on the GemPro website (https://www.gem-pro.com). The account creation section is accessible directly from the sidebar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile ...), must identify himself using this information. The company EFIMEX E.I.R.L offers the buyer to order and settle its products in several stages, with 2 payment options to choose from:

- Payment by bank transfer: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references ...), checks the delivery address or informs a new one. Then the shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the method of payment of his choice: "Payment by transfer". Finally, the last step offers to check all the information, read and accept these terms and conditions by checking the corresponding box, then invite him to validate his order by clicking on the button "Confirm my order". This last click forms the final conclusion of the contract. Upon validation, the buyer receives a purchase order confirming the registration of his order. In order to finalize the payment and trigger the processing of the order, the buyer must contact his bank to make the transfer corresponding to the amount of his order to the bank account of the company EFIMEX E.I.R.L whose details are communicated to the buyer . Upon receipt of the transfer, the order will be processed and the buyer will be informed by e-mail. The EFIMEX E.I.R.L company will dispatch the products no earlier than 7 working days after receipt of the transfer corresponding to the order, subject to provisions.

- Secure payment by Paypal or credit card: the buyer selects the products he wants to order in the "basket", modifies if necessary (quantities, references ...), checks the delivery address or informs a new one. Then, the shipping costs are calculated and submitted to the buyer. Then the buyer chooses the method of payment of his choice: "Payment by credit card, by Paypal, Bank Transfer". The next step is to check all the information, read and accept these terms and conditions by checking the corresponding box, then invite him to validate his order by clicking on the button "Confirm my order". Finally, the buyer is redirected to the secure interface of Crédit Agricole Bank or Paypal to securely inform his account credentials Paypal or personal bank card. If payment is accepted, the order is registered and the contract definitively formed. Payment by Paypal account or by credit card is irrevocable. In case of fraudulent use of this one, the purchaser will be able to demand the cancellation of the payment by card, the sums paid will be then re-credited or returned. The responsibility of the holder of a credit card is not engaged if the disputed payment has been proven fraudulently done, remotely, without physical use of his card. In order to obtain the reimbursement of the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must challenge, in writing, the withdrawal from his bank, within 70 days of the transaction, or 120 days if the contract linking it to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum of one month after receipt of the written dispute formed by the holder. No expenses of restitution of the sums can not be charged to the holder.

The confirmation of an order entails the acceptance of the present conditions of sale, the recognition of having perfect knowledge of it and the renunciation to take advantage of its own conditions of purchase. All data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company EFIMEX E.I.R.L will communicate to him by e-mail the confirmation of the registration of his order.

If the buyer wishes to contact EFIMEX E.I.R.L, he can do so either by mail to the following address: EFIMEX E.I.R.L 24, ch. Isautier 97480 St-Joseph Reunion; either by email at the following address: info@gem-pro.com or by phone at + (262) 06 92 03 33 01.

Article 5. Retention of title

The company EFIMEX E.I.R.L retains full ownership of the products sold until the perfect collection of the price, in principal, charges and taxes included.

Article 6. Retraction

Under Article L121-20 of the Consumer Code, the buyer has a period of thirty working days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the cost of return.

Article 7. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Orders are made by La Poste delivery service with tracking, delivery with or without signature. Delivery times are only indicative. The company EFIMEX E.I.R.L will be able to provide by email to the buyer the tracking number of his parcel. The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a notice of passage of his postman, which will allow him to withdraw the products ordered at the nearest post office, for a period indicated by the postal services. Transport risks are the responsibility of the purchaser from the moment the items leave the premises of EFIMEX E.I.R.L. The buyer is obliged to check in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and its contents upon delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty

All products supplied by the company EFIMEX E.I.R.L benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of nonconformity of a product sold, it can be returned to the company EFIMEX E.I.R.L who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the following address: EFIMEX E.I.R.L  24, ch. Isautier 97480 St-Joseph Reunion, within thirty days after delivery.

Article 9. Liability

The company EFIMEX E.I.R.L, in the process of distance selling, is held only by an obligation of means. It can not be held responsible for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break of the service, or other involuntary problems.

Article 10. Intellectual property rights

All elements of the GemPro website (https://www.gem-pro.com) are and remain the exclusive intellectual property of EFIMEX E.I.R.L. Nobody is allowed to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.

Article 11. Personal data/Privacy Policy

The company EFIMEX E.I.R.L undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. All information concerning him is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the user has a right to access, modify and delete information about him. He may make the request at any time by mail to the following address: EFIMEX E.I.R.L 24, ch. Isautier 97480 St-Joseph Reunion.

Article 12. Dispute Resolution

These conditions of distance selling are subject to French law. For all disputes or litigation, the competent court will be that of Saint-Pierre-de-La-Reunion.