Who are we ?

The company EFIMEX E.I.R.L led by Clément Duret created the site Gem-Pro.com in 2019. The company (French) is based in the south of La Reunion (French overseas department) and is located 900 kilometers, an hour and thirty minutes flight from the capital of Madagascar (Antananarivo). This geographical proximity allows us great possibilities of supply and a strong reactivity as for the new deposits which would be discovered.

Formerly mineral and fossil trader from the big island for almost a decade (where I was going collecting directly materials on site), I was able to export via the internet in almost every country in the world. Over time, I acquired a solid knowledge of minerals and fossils, their origins, their geology, whether in their raw or worked form. I gradually became interested in precious gemstones and fine facets and/or for jewelry and collection, patiently and meticulously constituting a stock of various quality stones from the Red Island and other countries of the world.

At the end of 2017, I decided to specialize exclusively in the field of faceted precious gemstones and I gradually imagined the creation of gem-pro.com. A bilingual online sales website (in English and French) with an international goal where we could find quality stones, selected, and who would offer the best service and value for money to customers.

All products that we offer for sale on the Gem-Pro site are 100% natural (unless otherwise stated) and are offered in short circuit (collected by us directly in Madagascar).

After more than a year of work patiently ordering data, photos and features in a modern and friendly site, I am pleased to present the fruit of my work.

OUR TEN COMMITMENTS AND GUARANTEES CONFIDENCE

1. KNOW-HOW

We have been exporting and selling on the internet worldwide since 2012. We have been a professional mineral trader for almost a decade.

2. EXPERIENCE

We have personally collected minerals from the Red Island (Madagascar) for almost 10 years. We have a solid knowledge of the country, the regulations, the gemstones reported, their characteristics, the population, its habits, traditions and customs.

3. INFORMATION

Each product offered for sale on our site benefits from a real detailed sheet gathering all the characteristics of the product: stone clarity, dimensions in millimeters, weight in carat, origin, color, cutting style, number of pieces, names , treatments.

4. BUY IN CONFIDENCE

We do not use any photo illustration ! We photograph each article individually. All our items are in stock, available and guaranteed.

5. TRANSPARENCY

We disclose on each article sheet all the treatments that could have been applied to the stone.

6. QUALITY/PRICE

We guarantee attractive prices on gemstones for equal quality on the market, or even the lowest prices on some gems offered.

7. FAST SENDING INSURED

Our shipments are usually made within 24 hours (48 hours in tight periods) excluding weekends and public holidays, discreetly folded, properly protected and addressed by priority shipment and/or recommended. All shipments are insured, and in case of proven loss of shipment a refund will be offered.

8. SATISFIED OR REFUNDED (FULL 30-day money-back guarantee)

You have a period of 30 days* to proceed to an exchange or a refund (only for international, see terms and conditions of sale for more precisions)

9. SECURITY / FACILITY OF PURCHASE

Our website/store is made with the latest electronical technologies and offers a great navigation experience and ease of use in compliance with current international standards. All payment and credit card information is managed on a secure page (SSL) and managed by Crédit Agricole Bank or PayPal. We do not have any access to your credit card or financial information and no personally identifiable information is stored on our website. We do not sell or otherwise transfer any personal information or any other data about you.

10. SERVICE

You can at your convenience, contact us at any time via:

Phone, email, Facebook, Instagram, Phone: + (262) 06 92 03 33 01 (What's App)